Terms and Conditions
Welcome to Red Rose Removals Ltd. These Terms and Conditions outline the rules and regulations for using our services.
1. Definitions
In these terms:
- “Company” refers to Red Rose Removals Ltd.
- “Customer” refers to the individual or business using our services.
- “Goods” refers to the items being transported or stored by us.
- “Services” refers to the moving, packing, storage, and related services provided by the Company.
2. Agreement
By booking and using our services, you agree to be bound by these Terms and Conditions.
3. Services
We provide professional removal, packing, and storage services subject to availability and scheduling.
4. Quotations and Payments
- All quotations are valid for 30 days unless stated otherwise.
- Prices do not include customs duties, ferries, toll roads, inspections, or any other fees and taxes payable to government bodies.
- We reserve the right to adjust prices or introduce additional fees if unforeseen circumstances arise that were not considered during the initial quotation.
- Payment is due upon completion of the service unless otherwise agreed in writing.
5. Customer Responsibilities
- Ensure that all items to be moved are properly packed and secured unless packing services have been arranged with us.
- Obtain all necessary permits and documents required for the move.
- Ensure that access to the premises is clear and that parking is available for our vehicles.
- Be present or have a representative available during the collection and delivery of goods.
- Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
6. Excluded Items
Unless previously agreed in writing, we will not transport the following items:
- Prohibited or stolen goods, drugs, potentially dangerous, damaging, or explosive items including gas bottles, aerosols, paints, firearms, and ammunition.
- Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
- Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.
- Perishable products and/or those requiring a controlled environment.
- Animals, birds, reptiles, and fish.
7. Liability
- Our liability for loss or damage is limited to £10,000 per vehicle load. We are not liable for the first £250 of any claim.
- We are not liable for loss or damage caused by fire, explosion, natural disasters, or other events beyond our control.
- We are not liable for loss or damage to goods packed by the customer unless there is evidence of external damage to the packing caused by our handling.
- We are not liable for electrical or mechanical derangement to any appliance, instrument, clock, computer, or other equipment unless there is evidence of external damage caused by our handling.
8. Insurance
While we take the utmost care in handling your goods, we recommend that you arrange additional insurance coverage if the value of your goods exceeds our standard liability.
9. Cancellation and Postponement
- If you postpone or cancel your removal up to 48 hours before the booking time, you will not incur any charges.
- If you postpone or cancel within 48 hours of the booking time, you will be liable for a cancellation fee equal to 30% of the total order value.
- We reserve the right to cancel or change dates and times in the event of unforeseen circumstances beyond our control.
10. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. By agreeing to be bound by them, you agree to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
11. Privacy Policy
We recognize the importance of your privacy and your right to control how your personal information is collected and used. We collect personal information necessary for conducting our business and managing our relationship with you. Your information will be used to maintain records and inform you of product renewals, upgrades, and alerts. It may also be used for marketing purposes by Red Rose Removals Ltd. or third parties acting on our behalf. Please inform us in writing if you do not wish your information to be used for marketing purposes.
12. Cookie Policy
We use cookies on our website to enhance your user experience. By using our website, you agree to the use of cookies as described in our Cookie Policy.
13. Complaints
If you have any complaints about our services, please contact us in writing within 7 days of the completion of the service. We will investigate and respond to your complaint promptly.
14. Amendments
We reserve the right to amend these terms and conditions at any time. Any such amendments will be posted on our website and will take effect immediately upon
